KHK USA Inc Returns Policy
Effective: March 1, 2019
Scope
Welcome to KHK USA Inc (“KHK” or “we”).
KHK USA Inc is the leading supplier of power transmission components designed for industrial automation applications in North America. We supply more than 20,000 configurations of metric dimensioned power transmission components to companies and individuals throughout Canada, Mexico, and the United States.
We have published this Returns Policy to let you know how we accept products back.
Return Goods Authorization (RGA)
We require an RGA for all returns. Please contact our sales department at (516) 248-3850 or sales@khkgears.us to obtain an RGA. In situations where we have shipped the incorrect item to you, we will supply a freight collect number to which you can bill the return freight. Otherwise, all returns are to be shipped prepaid.
Acceptance of Returns
We will accept back any of our product that is defective in nature for a 100% credit. For our stock catalog items, we will accept back any product for a 75% credit provided that the item(s) are in an unused, unaltered and resalable state. "J-Series" products are NOT returnable as they are made-to-order items. Products which have been altered or damaged in transit will not receive any credit. We do not issue credit for freight. We do not accept custom or made-to-print items to be returned for credit.
Other Important Information
KHK USA Inc is a subsidiary of Kohara Gear Industry. The products of Kohara Gear Industry are sold worldwide through various distributors and resellers. We may not be able to accept returns for items that were not sourced through KHK USA Inc.
Changes
We will post and date any changes to this Returns Policy. Please check here periodically. Your continued use of our products and services covered by this Policy constitutes your consent to the practices in place at the time of your use.
How to Contact Us
For questions about this Returns Policy, please contact:
info@khkgears.us or
KHK USA Inc
Attn: Returns Policy
259 Elm Place
Mineola, NY 11501 USA