KHK Shipping Policy

 

KHK USA Inc Shipping Policy

Effective: January 1, 2024

 

Scope

Welcome to KHK USA Inc (“KHK” or “we”).

KHK USA Inc. is the leading supplier of power transmission components designed for industrial automation applications in North America. We supply more than 26,000 configurations of metric-dimensioned power transmission components to companies and individuals throughout Canada, Mexico, and the United States.

We have published this Shipping Policy to let you know how we ship the products that you purchase on behalf of your business.

 

Choice of Carrier

We ship via UPS, FedEx, or US Postal Service at our discretion, unless otherwise specified by you. For all of our web portal orders, orders placed via www.khkgears.us/cart, we ship all orders with the freight charges prepaid. For orders placed via telephone, fax, or email, we will ship prepaid & add unless you provide a valid freight collect number. 

Orders that ship via your freight collect number and are debited back to KHK USA will be invoiced separately for the incurred freight costs and any associated collection fees.

 

When items will ship

We ship all orders immediately upon receipt, provided that there is sufficient stock on hand. All orders for in-stock products will ship within 24 hours of receipt. Backordered items will ship as per the timeframe quoted at the time of order acceptance. 

 

Factory Direct vs Warehouse Shipments

We ship most orders from our Mineola, New York warehouse. These "warehouse shipments" will ship under INCOTERMS - FOB: MINEOLA, NY.  Some orders will ship directly from the factory in Kawaguchi, Japan. For these "Factory Direct" shipments, KHK USA Inc. will bear the cost of all freight charges, along with any associated customs duties & fees.

Warehouse shipments are subject to the carrier delivery timetable for shipments leaving ZIP CODE 11501 at the service level you select. Factory Direct shipments will arrive on your dock on the third business day after acceptance of your order*.

* Certain items, such as J-Series items, H-Series items, F-Series items, and E-Series items, are made to order and require additional time for production. 

 

Blanket Orders/Delivery Schedules

KHK USA Inc. accepts blanket orders and allows for scheduled deliveries of both stock and custom products. When a blanket order is accepted, the products will be produced by us on a schedule that mirrors the delivery schedule provided. KHK USA will allow up to 3 changes in the delivery schedule on each blanket order provided that all product is shipped within 18 months of the initial purchase order. If the quantity specified on the initial purchase order is not shipped within this time period, if the quantity is reduced, or if the purchase order is canceled, KHK USA reserves the right to invoice the customer for the adjusted cost of the actual quantity shipped. 

 

Other Important Information

KHK USA Inc. is a subsidiary of Kohara Gear Industry. The products of Kohara Gear Industry are sold worldwide through various distributors and resellers. This policy covers only KHK USA Inc. and its sale of products to businesses in the USA, Mexico, and Canada.

 

Changes

We will post and date any changes to this Shipping Policy. Please check here periodically. Your continued use of our products and services covered by this Policy constitutes your consent to the practices in place at the time of your use.

 

How to Contact Us

For questions about this Shipping Policy, please contact:

info@khkgears.us or

KHK USA Inc
Attn: Shipping Policy
259 Elm Place 
Mineola, NY 11501 USA