KHK USA Inc Shipping Policy
Effective: November 18, 2016
Welcome to KHK USA Inc (“KHK” or “we”).
KHK USA Inc is the leading supplier of power transmission components designed for industrial automation applications in North America. We supply more than 17,300 configurations of metric dimensioned power transmission components to companies and individuals throughout Canada, Mexico, and the United States.
We have published this Shipping Policy to let you know how we ship the products that you purchase on behalf of your business.
Choice of Carrier
We ship via UPS, FedEx or US Postal Service at our discretion, unless otherwise specified by you. For all of our web portal orders, orders placed via www.khkgears.us/cart, we ship all orders with the freight charges prepaid. For orders placed via telephone, fax or email, we will ship prepaid & add unless you provide a valid freight collect number.require an RGA for all returns. Please contact our sales department at (516) 248-3850 or firstname.lastname@example.org to obtain an RGA. In situations where we have shipped the incorrect item to you, we will supply a freight collect number to which you can bill the return freight. Otherwise, all returns are to be shipped prepaid.
Orders that ship via your freight collect number and are debited back to KHK USA will be invoiced separately for the incurred freight costs and any associated collection fees.
When items will ship
We ship all orders immediately upon receipt provided that there is sufficient stock of on hand. All orders for an instock product will ship within 24 hours of receipt. Backordered items will ship as per the timeframe quoted at the time of order acceptance.
Factory Direct vs Warehouse Shipments
We ship most orders from our Mineola, New York warehouse. These "warehouse shipments" will ship under INCOTERMS FOB: MINEOLA, NY. Some orders will ship directly from the factory. For these "Factory Direct" shipments, KHK USA Inc will bear the cost of all air freight charges, associated customs duties & fees.
Warehouse shipments are subject to the carrier delivery timetable for shipments leaving ZIP CODE 11501 at the service level you select. Factory Direct shipments will arrive on your dock on the third business day after acceptance of your order*.
* J-Series items are made to order and require an additional 3 business days for production.
Other Important Information
KHK USA Inc is a subsidiary of Kohara Gear Industry. The products of Kohara Gear Industry are sold worldwide through various distributors and resellers. This policy covers only KHK USA Inc and its sale of products to businesses in the USA and Canada.
We will post and date any changes to this Shipping Policy. Please check here periodically. Your continued use of our products and services covered by this Policy constitutes your consent to the practices in place at the time of your use.
How to Contact Us
For questions about this Shipping Policy, please contact:
KHK USA Inc
Attn: Shipping Policy
259 Elm Place
Mineola, NY 11501 USA